. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Connect the Hub’s power cable with the blue tab. Browse Virgin Media Virgin Media Community. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Browse Virgin Media Virgin Media Community. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. 2. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Please could this be escalated to Virgin Media. 7K subscribers in the VirginMedia community. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. we cancel our virgin media account after 18 months as we did not have good broadband speeds. However, despite my attempt to request for the return kit to be deli. . From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. . See where this Helpful Answer was posted. Virgin Mobile. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. HD kit and some older 4K Ultra HD kit only supports older versions. we never really used the tv box and I throw it away many months ago. Once we cancel we got a letter asking us to. Virgin Fibre Areas only. Remember. 5. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Virgin Phone Switchover. My Virgin Media. Excludes broadband faults and broadband network outages. 3. If you cancel your service, you will need to return your kit to Virgin Media. We would like to show you a description here but the site won’t allow us. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Please can you confirm that the £40 c. Stay safe online. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. 2 July 2015 at 2:05PM in Phones & TV. . FAQs about return kits. SpeedReturning your Virgin Media kit VirginMedia. Available with M50 broadband or faster. on 25-11-2022 12:11. Account - Mobile. Home Phone. If you're leaving Virgin Media, it will send you a postal. is legally binding, which means that we are making promises to each other about the . 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Turn on and get connected. I had a receipt from him and never any comeback from Virgin. There was no label in the box but searches revealed that I could recycle via. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Return Valérie for free with Canada Post. What happens with this please? I'm intending to. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Simply press 1 when you get through to the automated menu, and you'll be put. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. I guess the first lady I talked to misinterpreted it. . Within that letter or email, we’ll also include information about any other changes we’re. After canceling your service, you need to return the Virgin media kit. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. At Virgin Media, we’re passionate about protecting our planet. O2 shop or local council recycle yard. It’s because the reconnection team says the request cannot be processe. Virgin Media Help - Get help, tips and advice to m. We would like to show you a description here but the site won’t allow us. . You can, if you prefer, print your. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. If you do not return your kit, you will be charged for it as set out in our terms and conditions . After that it is up to VM and its contractors to ensure the kit is returned. Tip Set up all of your kit within 12. We would like to show you a description here but the site won’t allow us. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. 4. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. However, I received a text message saying that I did not schedule a return yet. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. We would like to show you a description here but the site won’t allow us. It is important that you read and understand the full terms and. The impossible task of fitting Virgin Media kit in the returns box . Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. If you have trouble, do a DSAR request of the recording (held up to 6 months). We would like to show you a description here but the site won’t allow us. Now all a sudden at 03. In the event you change service or close your account, it's important that you return any equipment to us. but the box the tv360 and hub4 came in, you use to return the old kit. on 11-02-2023 11:36. If you can set up using a Self-Install pack, but choose to use an engineer for. Security matters. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Update: Steve the virgin media guy came today and took the router. This model should not be allowed, or at least there should be a way to connect to a VM. Have been told that some customers have been charged when not returning equipment, however. . Account - Cable. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. In addition i also emailed EquipmentReturns@virginmedia. I have left virgin and been contacted to return my kit. We would like to return it but we didn't a return box and now we are unsure what to do with it. Virgin has published guidance here . Options. For my surprise, in the package of the hub 5, was another package to return the hub 4. SpeedVirgin media sent me a cheque when I didn’t return the router back. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. That’s because while you're with us, you rent your kit, rather than own it. QuickStart, set up and connections. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Have waited in all day kit not collected - 5223593. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. You’ll then be able to use your same old phone to make. My Virgin Media app: Requires compatible Android 7. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Joining in. The new fibre phone line is designed to work with the same phones as the old copper line. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. So I left Virgin about a month ago after too many years. e. . Back a step. The . Networking and WiFi. returns. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. co. Forum; Apps. If we decide to do this, we’ll let you know. . The contract was for 12 months and at the end of the contract I cancelled it. My Virgin Media App. I. If you don't return it they have a right to charge you for it. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. . . So thats what i did. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. 5 months ago I was upgraded from Hub 3 to 5. Phone. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. walthamyank. Currently equipment returns have been paused due to lockdown. totally mixed up text, email and the human operators - don't understand the English language. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. they have not sent me a package to return the old kit in. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. It appears that returning kit is. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. This is not a full review yet – but a few early thoughts. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. The collection date is 29 November. . The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). . What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. They said it should be 30 days to return so basically I hav. The Stream remote. The kit was collected and I received email confirmation of the collection. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. . . I have today 11th feb had the same original email we need to collect your kit. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Returning a V6 box. day. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Help returning Virgin media kit. We would like to show you a description here but the site won’t allow us. However, despite my attempt to request for the return kit to be deli. on 23-12-2021 17:18 sorry if in wrong place. Stream from Virgin Media. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. I have not received the return kit I was promised in order to return VM equipment. . Equipment remains our property and we charge for anything unreturned. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Tuning in. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. You can get in touch with the team on 0800 952 2302. You can order a pre-paid equipment returns packaging through our Return Kit page . So why should I not recyle them instead ??? (not a serious question, but I am interes. Go to solution. Switch on your TV, then using your own TV remote press the Input, AV or Source button. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. My address is very simple to find so it is not a case of getting sent into the wrong post box either. It’s easy to Click & Collect your Virgin Media order with Yodel. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. I have just received my returns packaging but I'm out of the country until mid December. You can find loads of helpful information on the Virgin Media support site. QuickStart, set up and connections. 0 Kudos. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Posted in QuickStart, set up and connections. away the old kit when they come round to do the upgrade. Please, expect a private message from me here shortly, so I can have a further look and help out. Working hard to help connect the nation, shop our offers and order online. Browse Virgin Media Virgin Media Community. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Returning. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Nobody welcomes a price increase, and we get that. Phone. SpeedWe would like to show you a description here but the site won’t allow us. You can contact us to discuss your O2 mobile products and services. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. The webpage usually list which items need returning, however it doesn't at present. Switched. Account - Mobile. You can return our kit at no extra cost. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. . If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. My Virgin Media. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Changes to Virgin Media prices 2023. 0 Kudos. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. QuickStart, set up and connections. Push the white cable (from the old Hub) into the back of the new Hub. Thank you in. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Browse Virgin Media Virgin Media Community. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. We would like to show you a description here but the site won’t allow us. Only kit that supports HDCP 2. Switched. New 4K Ultra HD kit uses HDCP 2. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. Missing components when returning box to Virgin Media. Stream from Virgin Media. 0 Kudos Reply. QuickStart, set up and connections. 3 weeks ago. Problem: Returning Hub 4. Any returns emails are automated and will contain any equipment that you have registered to. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. SpeedWe would like to show you a description here but the site won’t allow us. Virgin Media Staff Options. Account - Cable. Pop the telly on: check its set to the correct Input and Virgin TV’s. Forum Team 10 Views Message 2 of 2 Flag for a. Typically, extenders are linked through a wired port using an Ethernet cable. Hi Kath, Thank you for your reply. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. At least 30Mbps download speeds in every room or £100 one-off credit. Switched. |. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Sorry to hear there's an issue with a charge for failing to return equipment. I can't see how to organise a collection from their website and the Post Office won't take it. Account - Mobile. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. I spoke with VM, and they sent me a return kit. Tip Set up all of your kit within 12. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Just take it to a recycling centre, find your nearest. The clerk will print the return label and process your return. Check the top-right corner of our forum and you. uk with required details but have. Forum; Apps. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Stay safe online. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Add Sky Cinema. Virgin Media; My Virgin Media; Shop; Help;. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. If you possess a Virgin Media TV. Networking and WiFi. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. SpeedWe would like to show you a description here but the site won’t allow us. Networking and WiFi. Pack our kit. Let us know how you get along. on 30-05-2023 22:29. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. on 01-03-2023 08:38. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Existing Virgin Media customers will have to pay a fee in order. QuickStart, set up and connections. I trust the bill will be cancelled when the kit. Account - Mobile. Manage Your Account. Many thanks - 534135327. 2. couldn't see where best to post this. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Virgin Media Verified account. The tracking on Yodel says its still en-route. . We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. 0 once you have your Quickstart box. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 0 Kudos Reply. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. I guess the first lady I talked to misinterpreted it. That has been confirmed and was going to arrive in 3 working days. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. We would like to show you a description here but the site won’t allow us. Thank you for reaching out to us here on the Community. That is 56 minutes notice of a possible pick up. We have also have a virgin media broadband and tv package and we have a hub 3. Options. We would like to show you a description here but the site won’t allow us. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. The first thing you notice is how small the Stream box is. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Virgin Media;. Virgin Media want their box back - i dont have it. Then enter your email address, and click on email me my new label and follow the instructions. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Virgin collected my equipment early last year. We would like to show you a description here but the site won’t allow us. This promotion means you won’t pay the usual setup fee of £35. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. We would like to show you a description here but the site won’t allow us. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. with Virgin Media and Virgin Media Payments. We would like to show you a description here but the site won’t allow us. kit not collected . Joining in. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. in the box it gives you a returns label to post the old kit back. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. If we don’t get the requested kit back, then we may charge to replace it. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Phone. When can - 5311065 - 2. Y’all are right to be suspicious though!Scroll down and click on create new label. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. isn't big enough to take th. agreement. Choose your package. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. My Virgin Media App. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back.